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No. FOTRIC does not charge any restocking fees for eligible returns.

The acoustic images saved as JPG files do not contain raw acoustic data and cannot be further analyzed in PC software. They are visual records of what was detected at the time of capture. For on-device analysis, you can use the built-in gallery to review and analyze captured images directly on the device.

Yes. All models save radiometric thermal images (JPEG) that contain temperature data. Transfer images to a computer via USB Type-C cable and analyze using AnalyzIR® software. TK5 / TK6 / TK7: Connect via USB Type-C, set to File Transfer (MTP) mode. Ti7: Also supports WiFi (2.4GHz & 5GHz) and Bluetooth for wireless data transfer.

You may cancel your order at any time before it has been shipped. Once shipped, our standard return policy applies.

If you need to change your shipping address after placing your order, please contact us immediately. Address changes can only be made before the order has been shipped.

TK5 / TK6: Single-frame capture only (JPEG), no video recording. TK7: Supports MP4 video recording. Ti7: Supports time-lapse capture with interval settings from 2 seconds to 1 hour.

-TK5 / TK6 / TK7: Supports local upgrade via TF card. -Ti7: Supports OTA remote upgrade and SD card local upgrade.

Yes. Thermal imaging cameras are suitable for detecting overheating connections, overloaded circuits, and faulty components.

No. Thermal imaging cameras measure surface temperature only. They cannot see through walls or glass. Glass reflects infrared radiation, so measuring through a window will show the glass surface temperature.

Yes, under the right conditions. The TD2e can detect refrigerant leaks from air conditioning systems. Tips for best results: Detection distance: Start at approximately 1 meter from the suspected leak point Pressure matters: Detection works best when the system is pressurized (e.g., 2MPa in heating mode). Pressurizing or holding pressure before testing improves results Sensitivity threshold: For context, a leak producing at least 1 bubble every 3 seconds in water is detectable Background noise: Placing sound-absorbing material (e.g., sponge) behind the pipe can help reduce noise interference

No. The TD Series detects sound waves that travel through air. Walls and solid barriers block or absorb these sound waves, preventing the device from detecting sound sources on the other side.

Yes. Vacuum and negative pressure leaks can be detected using the same principle as positive pressure leaks. The escaping gas (now entering the system) creates turbulence that generates sound waves within the detectable frequency range. Tip: Position the device at a 45° to 90° angle relative to the suspected leak point. Smaller angles may not receive the acoustic signal effectively.

Not directly. The TD Series detects airborne sound waves. Water leaking inside a wall or underground does not produce sufficient airborne ultrasonic signals for the device to detect. However, if a water pipe is exposed and a leak is present, pressurized water escaping can generate detectable sound. For wall-pipe leaks: A thermal imaging camera (e.g., FOTRIC thermal cameras) is a better choice, as it can detect temperature differences caused by moisture in the wall.

Yes. The TD Series is designed for use in industrial environments (non-explosive areas). In noisy settings, you can adjust the following to improve detection: - Frequency range: Adjust to filter out background noise and focus on the target sound's frequency - Noise Suppression Mode: Filters out low-level sounds to reduce environmental interference - Acoustic Image Focus: Focus on a specific region to minimize surrounding noise - Sound source mode: Switch between Single-source, Multi-source, or All-source mode as needed With the right settings, the device can effectively isolate and locate target sounds even in loud environments.

No. Due to the high value of our merchandise and signature requirement upon delivery, we cannot ship to P.O. Boxes or APO/FPO/DPO addresses.

Yes. We offer a 30-day money-back guarantee for all products purchased directly from FOTRIC.

-TK5 / TK6: Class 2 laser, 650nm, <1mW. Press and hold the laser button to activate. -TK7: Class 2 laser, 635nm, <1mW. -Ti7: Class 2 laser, 635nm, <1mW. Features laser-assisted distance measurement up to 50m with accuracy of d×0.01% ± 2mm. Warning: Do not view the laser beam directly with the human eye.

No. The TD2e does not support PRPD pattern analysis.

No. This policy does not apply to corporate or bulk orders, defined as 10 or more units of the same item.

-Buy One, Get One (BOGO): Both items must be returned. If only one item is returned, the refund will be the amount paid minus the MSRP of the item kept. -Gifts & Discounted items: Both the main product and the gift/discounted item must be returned together. If only the main product is returned, the MSRP of the gift/discounted item will be deducted from the refund.

You may reach us via email at cs.gl@fotric.com or cs@fotric.com (Global Service Center). Live chat support is also available on our website during business hours.

Once your package is shipped, we will send you a shipping confirmation email containing your unique tracking number, a direct link to the carrier’s tracking website, and the estimated delivery date. You can monitor your shipment’s progress in real time using the provided link. If you have not received your tracking number within 3 business days of placing your order, please contact our customer service team.

TK5 / TK6: Charging dock: Remove the battery and place it into the charging dock. Charging time: 2.5 hours to 90%. Direct USB-C: Insert battery into device and charge via USB Type-C (DC 5V). TK7: Charging dock: 3.5 hours to full charge. Direct USB-C: 2.5 hours to full charge. Ti7: Two-bay battery charger: Comes with a dedicated charger (12V, 3A) with LED display. Charging time: 2.5 hours to 90%. The Ti7 also supports external DC 12V power supply.

Different models have different focus methods: -TK5 (focus-free): No manual focus adjustment needed. Minimum imaging distance is 0.4m. -TK6 (manual focus): Rotate the focus ring next to the lens until the image is clear. Minimum imaging distance is 0.15m. -TK7 (focus-free): No manual focus adjustment needed. Minimum imaging distance is 0.4m. -Ti7 (TurboFocus®): Features an intelligent autofocus system including continuous AF, laser-assisted AF, thermal contrast AF, touch AF, and manual focus. Minimum imaging distance is 0.1m.

-Submit a request: Contact our support team with your order number and the email address used for purchase -Receive approval: Our team will review your request and provide return instructions within 24 business hours -Ship the item: Package the item securely and ship it to the designated warehouse address provided by our team -Receive refund: Once the returned item arrives at our warehouse and passes inspection, the refund will be processed.

If you experience a quality issue with your FOTRIC product, please contact us immediately. We respond to all inquiries within 24 business hours. You will need to provide: -Valid proof of purchase (order number, sales invoice, or dated receipt) -The serial number of the defective product -Clear photos or videos showing the defect -Results of any troubleshooting steps requested by FOTRIC support In some cases, the item may need to be returned for quality testing to the nearest regional warehouse. Claims for defects must be submitted within 90 days of the issue arising or before the warranty expires, whichever comes first.

A thermal imaging camera detects infrared radiation (heat) emitted by objects and converts it into a visible image. The spectral response range is 8~14μm. The device is passive — it only receives heat radiation, it does not emit any signals, so there is no radiation concern.

The FOTRIC TD Series uses an array of 64 MEMS microphones that capture sound from multiple directions at once. When a sound is made, it reaches each microphone at a slightly different time. The device calculates these tiny time differences to determine exactly where the sound is coming from, then overlays the sound source location as a colorful heatmap on the live camera image. In simple terms: it lets you "see" where sounds are coming from — even sounds that are too quiet or too high-frequency for the human ear to hear. The device is passive — it only receives sound waves, it does not emit any signals, so there is no radiation concern.

Once the returned item arrives at our warehouse and passes inspection, the refund will be issued to your original payment method within 5–7 business days. Processing times may vary depending on your payment provider.

Most orders are processed and shipped within 1–3 business days (Monday–Friday, excluding holidays). You will receive a shipping confirmation email with your tracking number as soon as your order has been dispatched.

FOTRIC offers a 2-year global warranty on all products sold directly by us, effective from the date of purchase. Warranty periods for certain specific products may vary and are subject to their actual specifications. This warranty is only valid in the country of original purchase. Moving the product outside the country of purchase or international shipping via unauthorized channels voids the warranty.

The warranty for the replacement unit is either the remaining original warranty of the defective product, OR three (3) months from the date of replacement — whichever period is longer.

A flat shipping fee of $200 applies to all orders shipped to countries and regions outside the contiguous United States. International customers are responsible for all import duties, taxes, and customs clearance fees.

Expedited shipping is available upon request for an additional fee. Please contact our customer service team for pricing and availability.

Select FOTRIC products are eligible for a paid Extended Warranty (up to 3 years total). This extended coverage includes mechanical and internal component issues, electrical failures, and accidental damage (e.g., drops and spills).

Yes. We offer free standard shipping on all orders within the contiguous United States with no minimum purchase required.

If you are experiencing a black screen, severe lag, or visual artifacts when using the TD2 Geek with your phone, this may be a software compatibility issue with certain phone models. The TD2 Geek requires an Android phone with Android 12 or above and OTG function enabled. Please make sure these are met first. If the requirements are met and the issue persists, please contact us with your phone model and order number. Our technical team will investigate and provide a solution. Known issue: Some Xiaomi models running HyperOS have a confirmed compatibility issue. A fix is currently under development.

This is a known issue with early TD2 units. When the battery level drops below 20%, the device may not charge through the USB-C port or power on. Solution: Use the charging dock that came with your TD2. Remove the battery from the device, place it into the charging dock, and let it charge for a few hours. Once charged, reinstall the battery and the device should operate normally. If your TD2 did not come with a charging dock, please contact us and we will send you one free of charge. Note: This issue has been resolved in newer production units.

1. Adjust the frequency range — Don't rely on default settings. Set the range according to your target (see table above). 2. Maintain proper distance — Stay within the effective range. Avoid positioning too close. 3. Use Noise Suppression Mode in noisy environments — This filters out background noise for more stable imaging. 4. Use the right detection mode: Single-source Mode — Focus on the strongest sound source only Multi-source Mode — View up to 3 sound sources simultaneously All-source Mode — Full scan of the area, no limit on sound source count 5. Use Acoustic Image Focus — Masks surrounding areas to focus on a specific region.

-Contiguous United States: 5–8 business days -International: 10–15 business days Delivery times may be extended during peak holiday seasons or due to customs clearance procedures for international shipments.

TK5: Entry-level, focus-free, wide FOV (49°×37°), 5-hour battery life, lightweight (720g). TK6: Higher resolution (384×288), manual focus, narrow FOV (25°×19°) for long-distance inspections. TK7: Android-powered system, 8MP digital camera, remote control via IRExplorer (mobile and PC), voice annotation, QR code scanning, MP4 video recording, T-DEF® blend mode. Ti7: High resolution (640×480 with Super Resolution to 1280×960), TurboFocus® intelligent autofocus, IREdge® contour enhancement, laser-assisted area/length measurement, 5" high-resolution display (1280×720), time-lapse capture with interval settings from 2 seconds to 1 hour.

Please return your item only to the regional warehouse address provided by our customer service team: -United States: 2637 Summit Ave, Suite 301, Plano, TX 75074 -Europe (France): 21-23 rue du général de Gaulle, 27340 Pont-de-l’Arche, Normandie, France -China (Domestic): NO 14, LANE 2500, XIUPU ROAD, PUDONG DISTRICT, SHANGHAI 201315, P.R. CHINA

CE EN 61010-1, EN IEC 61326-1 FCC Part 15 RoH Compliant

You may initiate a return through any of the following channels: -Live chat support on our website (fastest response) -Email: cs.gl@fotric.com (Customer Service) -Email: cs@fotric.com (Global Service Center)

The TD2 and TD2e include a standard power adapter that supports 100V~240V AC, making them compatible with power outlets worldwide. The device also supports charging via USB Type-C (5V).

To qualify for a refund, items must meet all of the following criteria: -Be in original, resalable condition with no obvious wear, damage, or signs of use -Include all original accessories, manuals, and documentation -Be returned in their original factory packaging

TK5: Only supports USB Type-C TK6: Only supports USB Type-C TK7: Supports USB Type-C, WiFi, Bluetooth and Micro HDMI Ti7: Supports USB Type-C, WiFi, Bluetooth and Micro HDMI

The dB value displayed on the screen represents the Sound Pressure Level (SPL) detected at the measurement distance. It is a measure of the acoustic signal's intensity at the device's position, not a percentage or a simple "loudness" value. These values are useful for comparing the relative intensity of different sound sources during inspection.

- Compressed air leak detection Recommended frequency: 20kHz – 40kHz Small leak signals peak in this frequency band, where background noise is the lowest, making leaks easier to identify. - Vacuum / negative pressure leak Recommended frequency: 30kHz – 60kHz This is the recommended starting range for locating vacuum and negative pressure leaks. - General inspection / unknown source Recommended frequency: 2kHz – 100kHz This enables a full-range scan for TD2 and TD2e models. For the TD2 Geek, the full usable range is 2kHz – 50kHz. The default settings are a starting point. For best results, adjust the frequency range based on what you're trying to detect.

For valid quality-related claims, FOTRIC will: -Provide a factory-refurbished product of equivalent value -If a refurbished model is unavailable, a brand-new product will be sent -If a replacement is not possible or preferred, we offer a partial refund based on the device's usage time Replacement products may differ slightly in appearance or value due to technical updates.